1. Introduction

Welcome to 2ThumbsUpWoodcraft. By accessing our website (www.2ThumbsUpWoodcraft.com) and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions.

2ThumbsUpWoodcraft.com respects your privacy and we are committed to protecting it through our compliance with this policy. 

This policy describes the types of information we may collect from you or that you may provide when you visit the website 2ThumbsUpWoodcraft.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On this Website.
• In email, text, and other electronic messages between you and this Website.
• Information which you provide voluntarily through the portal.

2. Products & Customization

• All our products are handcrafted and may have slight variations in color, grain, and texture.

• Custom orders are created based on the specifications provided by the customer. Once confirmed, changes may not be possible.

• We reserve the right to refuse any custom request that violates ethical or legal standards.

• Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

3. Order & Payment

• Full payment is required at the time of order placement.

• We accept payments via credit/debit cards and PayPal.

• Custom orders may take additional processing time depending on complexity.

4. Shipping & Delivery

• Shipping costs and estimated delivery times will be provided at checkout.

• We are not responsible for delays caused by shipping carriers or incorrect shipping details provided by customers.

• If a package is lost or damaged during transit, please contact us immediately to file a claim.

• Please allow 10 Business days for production of your personalized product.

5. Returns & Refunds

• Due to the personalized nature of our products, all sales are final unless the item arrives defective or damaged.

• If you receive a defective product, notify us within 7days of delivery with photos for review.

• We will issue a replacement or store credit if the issue is confirmed.

6. Intellectual Property

• All designs, images, and content on this website are the property of 2ThumbsUpWoodcraft and may not be copied, reproduced, or used without permission.

7. Liability Disclaimer

• Our products are made for decorative and functional purposes. 2ThumbsUpWoodcraft is not liable for any misuse of our products that results in damage or injury.

• We are not responsible for errors due to incorrect customization details provided by the customer.

8. Changes to Terms & Conditions

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of any modifications.